Efficient Field Service Management: SAP Field Service Management
SAP Field Service Management offers industry-leading capabilities for efficient field service management on the go. This mobile app ensures timely service delivery by equipping technicians with real-time data, enhancing customer satisfaction and driving business outcomes.
With SAP Field Service Management, you can send Estimated Time of Arrival (ETA) information, arrive promptly with the necessary equipment, and efficiently resolve service requests to meet Service Level Agreements (SLAs). Real-time optimization enables better resource utilization in dynamic service environments, while features like in-field payment processing streamline cash flow and enhance technician productivity.
The app also provides a highly flexible checklist to improve Mean Time to Repair (MTTR), boosts visibility into customer satisfaction levels, and enhances first-time fix rates by granting technicians access to crucial customer, product, and service information. Furthermore, offline support ensures uninterrupted functionality even in areas with limited mobile coverage.
